Support
Need help with your OVOSONO clock or have a question about ordering, shipping or returns? We support you clearly, directly and without unnecessary detours.
Quick Start
- Power supply: 5V DC [USB-C]
- No power adapter included: Please use a standard 5V USB adapter (min. 10W)
- Cable: compatible with USB-C cables (sold separately)
Frequently Asked Questions
How do I set the time?
The time is transmitted via sound from your phone — no WiFi or Bluetooth needed.
- Open ovosono.com/timesync on your phone
- Hold your phone near the clock and tap "Sync"
- The clock picks up the time automatically — done!
The clock won't start — what can I check?
- Use a 5V USB power adapter (not 9V/12V fast chargers only)
- Try a different USB-C cable
- Try a different outlet or power adapter
Where can I find the serial number?
The serial number is on the product label and in your order confirmation.
Returns or cancellation
Please contact us by email and include your order number if available. More information can be found on our returns page.
Contact
Phone
+49 174 329 2357
Availability: weekdays by appointment.
For faster processing, please include: order number (if available), model name, brief description of the issue.